Frequently asked questions

Choose a tour and submit your booking or enquiry using the website. A booking is confirmed only after Ed Private Tours has confirmed the arrangements in writing and the required payment has been received.

Yes. Private tours can be adjusted or created around the places you would like to visit. Requested routes remain subject to the available time, driving distance, attraction opening hours and practical conditions.

Ed Private Tours currently accepts groups of up to seven passengers, including children. Please include every passenger when making an enquiry.

The expected duration is shown on each tour page and includes pickup and drop-off. Actual timings may vary because of traffic, weather, attraction queues, road conditions or customer-requested changes.

Please request changes as early as possible. Reasonable changes may be accommodated where timing, availability and route practicality allow. Any change is confirmed only when agreed by Ed Private Tours.

The standard meeting point is 17 Charlotte Square, Edinburgh. Pickup and drop-off at another suitable address within Edinburgh may be requested in advance.

Pickup outside Edinburgh is available only by individual agreement. An alternative starting point may reduce the time available for sightseeing or require a revised itinerary.

Airport and cruise-port pickups may be possible by prior agreement. Please provide the arrival details, ship or flight information and expected pickup time when enquiring.

Contact Ed Private Tours as soon as possible using the details in your booking confirmation. A late start may reduce the available tour time. A missed departure or no-show is not refundable.

Yes. Routes, timings and stops may be adjusted because of traffic, weather, road closures, attraction closures, safety considerations or other practical circumstances.

An air-conditioned private vehicle suitable for the group and tour will be used. A particular vehicle make or model is not guaranteed.

Yes. Your driver also acts as your guide during the tour, providing information and assistance throughout the day.

Yes. Appropriate infant, toddler and booster seats can be provided when requested in advance. Please provide each child’s age, approximate weight and required seat type when booking.

Please explain any mobility, accessibility or luggage requirements before booking so that a suitable arrangement can be discussed.

Only service animals are permitted. Please tell Ed Private Tours before booking so that the arrangements can be confirmed.

Luggage capacity depends on the number of passengers and the vehicle being used. Please provide the number and approximate size of bags before booking, particularly for airport or cruise pickups.

Admission fees and optional attraction tickets are not included unless expressly stated otherwise. Customers are responsible for paying these costs directly.

Food, meals, tastings and refreshments are not included. Bottled water is provided. Time for a lunch stop can normally be included within the tour.

Where practical, the itinerary may be adjusted or an alternative stop may be suggested. Attraction opening times and access are controlled independently by the attraction.

For direct bookings cancelled more than 24 hours before departure, the amount paid is refunded less the non-refundable payment-processing fee of 3.27% of the tour price. Cancellations made less than 24 hours before departure and no-shows are not refundable.

If Ed Private Tours cancels the complete tour, all amounts paid for the tour will be refunded.

Where a refund is due, Ed Private Tours will process it within 14 days after confirming the cancellation and refund entitlement. The time taken for funds to appear may depend on the customer’s bank, card issuer or payment provider.